The questions we most often answer.

Take a breath. The most important first step is calling your veterinarian if you haven't already — both for any documentation you may want and for support. Then call us at 909-390-9829 — or for after-hours, our cell at 909-732-3267 — and we will walk you through the rest. We can typically dispatch the same day.

For most of our service area, same-day pickup is typical during business hours. For after-hours emergencies, we dispatch as quickly as our location and current schedule allow. The further your property is from our Ontario facility, the more travel time you should expect.

Yes. We offer 24/7 emergency response — including overnight, weekends, and holidays — for an additional fee. Call our cell at 909-732-3267 for after-hours dispatch.

All of Southern California. That includes the Inland Empire, Greater Los Angeles, Orange County, San Diego County, the High Desert, and the Coachella Valley. If you're unsure whether we cover your location, please call us — and if we can't help, we'll refer you to someone who can.

Yes. Owners are welcome to bring an animal to our facility at 13608 S. Grove Ave., Ontario, CA 91761. Please call ahead at 909-390-9829 before arrival so we can be ready to receive you when you arrive.

A necropsy is a post-mortem examination — essentially the veterinary equivalent of an autopsy — performed to determine cause of death. They are sometimes requested by insurance providers, and sometimes by owners who want answers about an unexpected loss.

We provide transport to the UC Davis veterinary diagnostic laboratory for necropsy. The lab requires documentation from a veterinarian before accepting an animal, so we coordinate with your vet to ensure paperwork is in order before transport.

Yes — and we recommend it. We can be present at your property at the same time as your vet, so your horse is laid to rest in their own pasture and never has to be moved while still alive. Just let us know your vet, your preferred date, and we'll coordinate the timing.

Cost depends on the type and size of animal, the location of your property, the time of day, and the service requested. We provide quotes over the phone — call us at 909-390-9829 with the details and we will give you a clear price.

Our preferred cremation partner is Gateway Pet Cemetery in San Bernardino (909-885-1600). We transport directly to Gateway as part of our standard cremation coordination service.

If you prefer a different cremation facility — such as West Coast Pet Memorial or Only Cremations & Aquamation — we are happy to accommodate your choice. Please be aware that delivery to an alternative provider is subject to an additional delivery fee. Just let us know your preference when you call.

Cremation uses heat to reduce remains; aquamation (also called alkaline hydrolysis or water cremation) uses water and alkaline chemistry. Aquamation is generally considered more environmentally gentle. Only Cremations & Aquamation in Newport Beach offers this option — please note that delivery there carries an additional fee compared to our preferred provider.

Yes. We are a licensed dead animal hauler and collection center, operating in compliance with California state regulations regarding livestock and large-animal disposal.

With care. We bring purpose-built equipment that is regularly cleaned and maintained. We work at your pace — there is no rush. We've handled animals in this work for over fifty years, and we treat each one as if it were our own.